You can withdraw cash from all ATMs marked with the VISA logo. The withdrawal fee depends on the service plan you choose.

Once you’ve ordered your card, you will be able to start using it for online payments within 1 hour of ordering. To pay using a plastic card, you are always asked to insert it into the card reader and enter the PIN, which will only be visible in your Urbo online bank or mobile app.

You can block your payment card at any time in the Internet Bank or mobile app. You can call 19300 or +370 5 264 4800 (when calling from abroad) during the Bank’s opening hours.

Submit a free-form, signed notification in the Internet Bank, stating the time, amount of the disputed transaction and the merchant’s name. If you suspect that your card details have been compromised, block your card immediately.

The card will work in all countries and in any currency supported by VISA. Even though your card is in euros, the amount will be automatically converted at the time of payment.

This feature is planned to be launched in mid-2025.