• If you live in the European Union (EU), you can’t use the VAT refund service within the EU.
• VAT can only be refunded to non-EU residents or to Community nationals permanently resident outside the European Union.
• Foreigners (non-EU residents) for purchases from EU countries – Lithuania, Latvia, Estonia, Poland, Italy, Spain, Finland and Norway – removed via Lithuania.

In Lithuania, the VAT refund service is provided by Global Blue Lietuva UAB for Lithuanian and foreign receipts.

• The total amount spent on purchases (including VAT) at a store must be at least EUR 55.
• When leaving the country, the TAX FREE Form must be validated at the customs office not later than the end of the 3rd month following the month in which the goods were purchased.
• Goods must be purchased in stores with the Global Blue TAX FREE label (more than 2,000 stores in Lithuania). Ask for the Tax Free Form and a purchase receipt.
• When you leave the European Union, you must show your purchases, receipts, and passport to customs officials who will stamp your TAX FREE Form.
• VAT can be collected in cash at the nearest Refund Office.
• As of 01/07/2022, all Lithuanian Tax Free Forms, duly stamped by the customs, can be cashed in within 3 years and until the end of the current year, starting from the date of issue of the Tax Free Form. From this date, Tax Free Forms issued in the Lithuanian currency will not be paid.

At Urbo Bankas, foreign tourists (non-EU residents) can reclaim VAT on Global TAX FREE Forms for goods purchased in Latvia, Estonia, Italy, Spain, Poland, Finland and Norway.

Global TAX FREE Forms from these countries are payable in euros.

If you are leaving Lithuania by train or plane:

• Ask the customs officer to stamp your TAX FREE Form and then visit any other Refund Office.

If you are returning to Lithuania and you have a TAX FREE Form stamped with a customs stamp, you can get your VAT back at the following offices:

• Vilnius, Konstitucijos pr. 18B
• Vilnius, Ozo g. 25 (PPC AKROPOLIS, in front of the Ermitažas checkouts)
• Kaunas, Karaliaus Mindaugo pr. 49 (PPC AKROPOLIS)
• Klaipėda, Minijos g. 90
• Klaipėda, Taikos pr. 61 (PPC AKROPOLIS)
• Druskininkai, M. K. Čiurlionio g. 107 (PC IKI)

Global TAX FREE Forms issued abroad are accepted by the following offices:

• Vilnius, Ozo g. 25 (PPC AKROPOLIS, in front of the Ermitažas checkouts);
• Kaunas, Karaliaus Mindaugo pr. 49 (PPC AKROPOLIS);
• Klaipėda, Taikos pr. 61 (PPC AKROPOLIS).

It is possible to receive the Global TAX FREE payment on a payment card account.

Payment of Global Forms to a payment card account is made by sending the Global Form with the indicated card number directly to Global Blue by one of the following methods:

• By placing it in a prepaid envelope and dropping it in the Global Blue mailbox. Global Blue mailboxes can be found at the locations specified by Global Blue;
• By sending it to Global Blue’s address:

By standard or registered mail: Global Blue P.O. BOX 363, 810 00 Bratislava, Slovakia, Europe;

By courier mail: Global Blue, Prievozska 4D / Block E, 821 09 Bratislava, Slovakia, Europe.

For information on refunds to a payment card, please contact Global Blue directly.