The Bank has been operating in the country for more than 30 years. We have been a reliable and stable partner to our customers throughout this period, and we have been growing rapidly, so it is only natural that we have come to a point where we need to change. Understanding and listening to our customers and their needs gives us a clear vision for growth, expanding our services and improving the customer experience. The change of the Bank’s name is an integral part of the positive changes taking place in the Bank, which started at the end of 2022.

As we are a Lithuanian capital bank, we wanted to keep the Lithuanian identity in our new name. URBO is a short Lithuanian name that is easy to remember. It was not a random choice – a dune in Nida, one of the most beautiful places in Lithuania, bears the same name. The Nida Lighthouse, a navigational signpost, stands on it. We are a financial partner focused on the Lithuanian market, so the name URBO symbolises Lithuanian ambition, pursuit of goals, clear direction, and attention to people. These are our values. This is what URBO is about.

We hope you like our new name!

No, there are no additional steps required for either private or business customers following the name change.

The changes to the Bank’s name and visual identity will in no way affect the Bank’s day-to-day operations, services, fees, commitments, and transactions.

Customer service remains the same after the name change.

Although no changes are currently planned in the customer service network, we will continue to do our utmost to ensure that as many banking transactions as possible can be performed remotely. We will continue to improve the customer service experience, both in person and through remote channels.

The change of our name is followed by a change of our e-mail address, which will now be [email protected].

The address of the Bank’s head office is also changing – we are moving from our office at Pamėnkalnio 40 in Vilnius to new premises at Konstitucijos 18B in Vilnius.

As of 1 February, the Bank’s official website will be www.urbo.lt.

We believe, it will be even more user-friendly and functional (if you type www.medbank.lt in your browser, you will be automatically redirected to the Bank’s new website).

We will do our utmost to ensure that the Bank’s services and their quality meet our customers’ expectations even better. In the first half of this year, the Bank will also launch new financing solutions for individuals and plans to introduce payment cards at a later stage.

No, the Bank’s shareholders and management remain the same.

The Bank’s short number is 19 300.

The Bank’s telephone number for calls from abroad is +370 5 264 4800

You can also contact us by e-mail to [email protected]