Frequently asked questions

Urbo Bankas provides mortgage loans to:

• Citizens of the Republic of Lithuania or holders of a permanent residence permit in Lithuania;
• Are 21 years or older;
• Persons who receive a fixed income;
• Persons whose monthly payments of total financial obligations do not exceed 40% of their fixed income.

You can preliminarily assess your possibilities and find out how much you could borrow for a home using the "Urbo" mortgage loan calculator.

• The maximum mortgage loan amount depends on the purpose of the loan, the market value of the mortgaged property, the customer’s/family’s fixed income and financial obligations;
• We finance up to 85% of the price of the mortgaged residential property or the market value, whichever is lower;
• We finance up to 70% of the price of the mortgaged non-residential property or the market value, whichever is lower.

• Euro (EUR);
• United States (US) Dollar (USD);
• British Pounds Sterling (GBP);
• Norwegian Krone (NOK);

The currency of your income and the currency of the country in which you reside must be the same as the currency of the loan.

Any real estate registered in the territory of Lithuania, acceptable to the bank, with a market value sufficient to secure the customer’s obligations under the loan agreement may be used as collateral.

Additional terms and conditions:

• Collateral – pledge of real estate acceptable to the bank;
• The mortgaged real estate must be appraised by independent valuers;
• The collateral must be insured in favour of the bank for the full term of the loan plus an additional 2 months at replacement cost.

The following documents are required to apply for a mortgage loan:

• A copy of your identity document;
• Full bank statements (income and expenses) for all bank accounts that receive income for the last 12 months;
• Documentation and valuation of the property to be purchased.

If you are working under an Individual Activity Certificate/Business Licence, please also provide the following documents:

• Your Personal Income Tax return for the previous two years;
• An income/expenses register (signed) for the last 6 months;
• A copy of your Business Licence/Individual Activity Certificate.

We may ask you to provide additional documents if necessary.

When purchasing your first (primary) home, the minimum down payment is 10% of the property's purchase price or market value (effective from August 2026). If you are purchasing a non-primary property, for example as an investment or for rental purposes, the minimum down payment typically starts at 20% of the property's purchase price or market value.

Interest rates depend on various factors such as the amount and term of the loan, your credit history, etc. The bank may offer variable or fixed interest rates.

The mortgage loan process can take anywhere from a few days to a few weeks, depending on the bank, the documents you provide and your specific situation.

It is possible to refinance an existing mortgage loan from another bank with Urbo bankas. For morgage loan refinancing, as for a new loan, we will ask for proof of income and an agreement with the original creditor.

If you are unable to make your loan payments on time, contact the bank immediately to discuss possible solutions. If you are facing financial difficulties and cannot pay your mortgage, do not delay and actively seek solutions. Taking timely action can help you avoid mounting debt, loss of assets or a negative impact on your credit history.

Yes. The bank may consider granting a home mortgage to customers who earn income through self-employment. When assessing self-employment income, the bank considers factors such as the length of time the business has been operating, the stability and sustainability of the income, declared income, existing financial obligations, and any other relevant information provided by the customer.

It is important that the income from self-employment is stable and supported by appropriate documentation. The final loan approval and financing terms are determined on a case-by-case basis after evaluating the customer's financial situation, creditworthiness, and the characteristics of the property being purchased.

Repayment methods for mortgage loans can vary. The most common option is the annuity method, which involves making a flat monthly payment. Alternatively, a linear method may be used, where interest is calculated on the remaining loan amount.

If you have a mortgage with a variable interest rate, you can repay it on the interest rate reset date without any fees or penalties. If you make an early repayment at another time, or if you have a mortgage with a fixed interest rate, a compensation fee may apply, as specified in your loan agreement.

If you want to change the terms and conditions of your mortgage loan, e.g. to extend the loan term or change the interest rate, please contact the responsible manager. The Bank will assess your request and suggest possible solutions.

You can get a mortgage loan with a co-owner. In this case, both co-owners shall be responsible for repaying the loan.

Applying for a mortgage loan with Urbo bankas is worth it for the following reasons:

• You will be able to repay the loan or part of it at any time without early repayment fees;
• You will have a personal advisor;
• No commitment fee;
• No requirement to choose a specific insurance company to insure the collateral;
• Fast and convenient remote process from signing the agreement to mortgage transaction.

You can apply for a mortgage by submitting an application on Urbo Bankas website. To be eligible for a mortgage, you must have stable monthly income, a good credit history, and ensure that your total existing and future monthly financial obligations (including those of your household, where applicable) do not exceed 50% of your monthly income. In addition, you must have a down payment and provide documents proving its source, such as a bank account statement, a gift agreement,

The interest rate consists of two components: a variable interbank interest rate (e.g. the 3-, 6-, or 12-month EURIBOR, depending on the selected interest rate reset period) and an individually determined fixed bank margin, which remains unchanged throughout the entire term of the loan agreement.

Yes. Insurance for the mortgaged property is mandatory for the entire term of the mortgage loan, in accordance with the applicable laws and regulations of the country.

A mortgage for home construction is disbursed in stages. After completing a specific phase of the construction work (e.g. the foundation, walls, or another construction milestone), you submit proof of completion to the bank (typically an updated property valuation report). The bank then releases the next portion of the loan to finance the subsequent stage of construction.

Urbo Bank offers the following consumer loans:

• Consumer loan;
• Home improvement loan;
• Car loan.

Loans for consumption, home improvement or cars are available at Urbo Bank to:

• Citizens of the Republic of Lithuania aged 21 and over with a stable income (at least 6 months);
• Individuals whose monthly financial obligations do not exceed 40% of their fixed income.

The loan will be credited to your bank account on the next working day at the latest.

Consumer and car loans have a maximum repayment term of up to 7 years, while home improvement loans have a maximum term of up to 10 years. The loan is repaid in monthly instalments.

If you have a bank account with Urbo Bank, make sure that your bank account has a sufficient balance to cover the payment on the due date.

If you do not have a bank account with Urbo Bank, you can make a payment transfer from your bank account to the loan servicing account, the number of which can be found in the special section of the credit agreement or by logging in to your Urbo Bank online banking personal account.

A loan amount up to EUR 15,000 can be paid in cash.

• If the loan is for personal use (only the borrower applies), the maximum amount available is EUR 20,000.
• If the loan is for co-applicants (family) use ( the borrower and the co-applicants apply), maximum amount available is EUR 30,000.

If you are unable to pay your loan instalments on time, please contact the Bank immediately to discuss possible solutions.

Yes, you can repay the loan at any time. There is no additional fee for early repayment.

Yes, you may still be eligible for a consumer loan, home improvement loan or car loan, even if you have other financial obligations, after the Bank has verified and assessed your income and the size of your existing liabilities.

You can apply for an Urbo Bankas consumer loan for your personal or family needs by submitting an online application. In most cases, we provide a lending decision within one hour. No collateral is required for this loan—you do not need to pledge real estate or any other assets.

The annual interest rate reflects only the cost of borrowing money. The APR (Annual Percentage Rate) represents the total annual cost of the loan, including the interest rate as well as any applicable bank fees and charges. It provides a more complete picture of the overall cost of the loan.

Yes. You have the right to repay all or part of your consumer loan early, before the end of the loan term specified in the agreement, without any additional fees or penalties.

Once your application has been approved, you simply need to sign the loan agreement remotely (for example, using Smart-ID or a mobile signature). In most cases, the funds are transferred to your designated bank account immediately, but no later than one business day after the agreement has been signed.

If you experience temporary financial difficulties, do not delay—contact the bank as soon as possible. In many cases, the bank may be able to offer a payment deferral or review your repayment schedule. If you fail to meet your repayment obligations on time, late payment charges may apply, and the missed payments may negatively affect your credit history.

No. Urbo Bankas Home Renovation Consumer Loan is provided as a consumer loan, so you do not need to pledge your apartment, house, or any other real estate as collateral.The loan is available for up to EUR 20,000 for individual borrowers, or up to EUR 30,000 when applying with a co-borrower.

A home renovation consumer loan is typically approved more quickly than a home mortgage. It does not require real estate to be pledged as collateral or a property valuation.

In most cases, no. For a home renovation consumer loan (without real estate collateral), we do not require you to submit a detailed renovation budget in advance or provide receipts for construction materials, furniture, or other renovation-related purchases after the loan has been disbursed.

Yes. Having an existing home mortgage with another bank does not prevent you from obtaining a home renovation consumer loan, provided that your income is stable and received on a monthly basis, you have no overdue debts, and your total monthly loan repayments do not exceed 40% of your income.

Please note that each application is assessed individually, and the final lending decision is based on your overall financial situation and creditworthiness.

Yes. You may repay all or part of your home renovation loan at any time before the agreed maturity date, without any penalties or additional fees.

No. Unlike leasing, Urbo Bankas Car Consumer Loan does not require a down payment or CASCO insurance. In addition, there are no restrictions on the vehicle's mileage or age.

Yes. The car is registered in your name and becomes your property immediately upon purchase. As this is a consumer loan, you do not need to pledge the vehicle as collateral to the bank.

Yes. The loan funds are transferred to your personal bank account, allowing you to purchase a vehicle from any seller, including a car dealership, car market, or private individual.

Yes. You may repay all or part of your car loan early, before the end of the agreed loan term, without any additional fees or penalties.

Yes, when refinancing a mortgage loan under the simplified procedure, a credit assessment will be carried out in the standard way. We assess the amount and sustainability of income, credit history and other existing financial obligations.

If you apply for a simplified refinancing of the mortgage loan but want to increase the loan amount and/ or extend the term of the loan, you will be subject to the standard refinancing conditions and fees.

If you refinance your mortgage loan under the simplified refinancing procedure, there are no additional costs.

The simplified refinancing can be used up to once every 2 years.

Once you have submitted your application and all the required documents, the employee of the Bank will contact you as soon as possible, but no later than within 15 business days.

Usually, the refinancing process, including the signing of the agreement and the registration of the mortgage, takes from a couple to 5 business days.

Normally, similar documentation is required as for a new loan application: proof of income, the refinanced mortgage loan agreement and other documents that may be relevant to the decision to grant the loan.

Yes, it is possible. However, you will not be subject to the simplified refinancing procedure.

Refinancing may be financially beneficial if another bank (e.g. Urbo bankas) can offer a lower lending margin or more favorable loan terms than your current lender. It can also be a good option if the value of your property has increased and you need additional funds, for example to finance home renovations that further improve the property's condition and value.

If you refinance your mortgage under the simplified refinancing procedure (effective from 1 February 2025), no additional fees apply. In other refinancing cases, you may incur certain costs, including a new property valuation, a loan agreement fee, and notary fees for registering the new mortgage. However, over the long term, the interest savings often outweigh these upfront expenses.

Yes. If your property's market value is sufficient and your income supports a higher borrowing capacity, you may be able to obtain additional funds for home renovations when transferring your mortgage to Urbo bankas.

Mortgage refinancing requires the property to be pledged as collateral (secured by a mortgage), which makes the process more comprehensive and typically takes longer. Consumer loan refinancing, on the other hand, is intended to consolidate unsecured loans and is generally faster to arrange. However, consumer loans usually carry higher interest rates than mortgage loans.

Yes. Legally, refinancing involves entering into a new loan agreement. The new bank repays your existing mortgage, the current mortgage registration is released, and you sign a new loan agreement and mortgage agreement with Urbo Bankas.

A mortgage can be used to finance various types of residential real estate, including apartments in multi-family buildings, detached single-family homes, shares of residential houses, semi-detached and duplex houses, residential premises, as well as residential properties under construction.

It is not possible to purchase non-residential premises with a home mortgage. However, we can offer a loan secured by real estate. The loan term is the same as for a home mortgage—up to 30 years. The main difference is the interest rate. Important: When purchasing non-residential premises, a garden house, or recreational property, the property must be intended for your or your family's personal use, not for business purposes.

Yes. The bank finances the purchase of commercial premises by providing an investment loan. The loan term is up to 15 years, with interest rates starting from 3.8%. The final financing terms are determined after assessing the customer's financial situation and the proposed transaction.

The bank may consider financing the purchase of a loft by providing a loan secured by real estate. However, it is important to note that lofts are typically registered as non-residential property. As a result, a home mortgage, which is intended for the purchase of residential real estate, cannot be used to finance such a property. The final financing terms are determined on a case-by-case basis after evaluating the specific property, its designated use, and the customer's financial situation.

The bank may consider financing the purchase of a garden house or a country homestead by providing a loan secured by real estate. If the property is registered as non-residential, it cannot be financed with a home mortgage, as home mortgages are intended for the purchase of residential real estate.  The financing terms are determined on a case-by-case basis after evaluating the specific property, its designated use, its marketability, and the customer's financial situation.

Yes. The bank may consider financing the purchase of dormitory-style premises with a home mortgage, provided that the property meets the requirements for residential real estate. However, each property is assessed on an individual basis.

The bank will evaluate factors such as the property's designated use, legal status, marketability, and other property-related considerations. Due to the specific nature of this type of property, the maximum financing amount may be lower than for a standard apartment or other conventional residential property. The final financing terms are determined after assessing both the property and the customer's financial situation.

Yes. The bank may consider financing the purchase of a land plot with a home mortgage, provided that the customer intends to build a residential house on the plot in the future. It is important to note that when the land plot is pledged as collateral to the bank, not only the plot itself but also any buildings subsequently constructed on it automatically become part of the collateral.

Please also be aware that land plots may be subject to a lower loan-to-value (LTV) ratio (up to 70%). As a result, the bank's financing may be lower than for the purchase of an existing residential property, meaning the customer may need to contribute a larger down payment. The final financing terms are determined on a case-by-case basis after evaluating the specific property, the planned construction project, and the customer's financial situation.

Yes. The bank may consider financing the purchase or completion of a property under construction with a home mortgage. When assessing such a property, the bank considers factors including the stage of construction, legal status, construction documentation, estimated completion costs, and the projected value of the property once construction is completed.

Please note that, due to the higher risk associated with properties under construction, different financing conditions may apply compared to a standard residential property. These may include a requirement for a larger down payment. The final financing terms are determined on a case-by-case basis after evaluating the specific property and the customer's financial situation.

Yes. The bank may assess income earned abroad when evaluating a home mortgage application. When reviewing such income, the bank considers its stability, sustainability, length of time it has been received, source of income, employment relationship, and any other relevant information supporting its nature.

The bank may also consider the country where the income is earned, the reliability of the employer, the currency in which the income is paid, and other factors relevant to the income assessment. The final financing terms are determined on a case-by-case basis after evaluating the customer's financial situation, creditworthiness, and the supporting documentation provided.

Important: The bank provides loans only in the following currencies: EUR, USD, GBP, and NOK. Therefore, the loan will be granted in the same currency in which you receive your income. If the currency of your income does not match the official currency of your country of residence, the bank will not be able to provide the loan due to foreign exchange risk.

The final financing terms are determined individually after assessing the customer's financial situation, the nature and currency of their income, and other creditworthiness criteria.

Yes. A loan in euros (EUR) may be granted, provided that your EUR-denominated income is sufficient to cover all your existing financial obligations as well as the repayments of the proposed loan.

Yes. The bank may consider granting a loan to customers employed under a fixed-term employment contract. When assessing this type of income, the bank considers not only the duration of the contract but also whether employment demonstrates continuity.

A fixed-term employment contract may be regarded as a sustainable source of income if it reflects the nature of the job or specific legal provisions. This may apply, for example, to military personnel, public officials, teachers, and other professionals whose employment terms are determined by the nature of their role or applicable regulations. The bank also evaluates the customer's employment history, the continuity of previous employment contracts, the reliability of the employer, the stability of the income, and other relevant circumstances.

The final loan approval and financing terms are determined on a case-by-case basis after assessing the customer's financial situation and creditworthiness.

Yes. Maternity, paternity, and parental leave benefits may be considered as income, provided they meet the bank's criteria for sustainable income. These benefits may be regarded as sustainable income if the customer has not terminated their employment relationship with their previous employer and has been receiving the benefits for at least two months.

When assessing the customer's ability to take on financial obligations, the bank also considers other sources of income, the household's financial situation, existing financial commitments, and other creditworthiness criteria. The final financing terms are determined on a case-by-case basis after a comprehensive assessment of the customer's financial situation.

Yes. In certain cases, the bank may consider dividend income when assessing a loan application. However, stricter eligibility requirements apply. When evaluating dividend income, the bank considers the financial condition, business continuity, and prospects of the company paying the dividends, as well as potential economic risks and their possible impact on future dividend payments.

For this reason, not all dividend income is considered sustainable income. In most cases, the bank takes into account up to 40% of the actual dividends received. Dividend income may be considered only if it is regular and the customer has been receiving it for at least four years.

The final financing terms are determined on a case-by-case basis after evaluating the customer's financial situation, the sustainability of the income, and other creditworthiness criteria

Refinancing may be a good option if you have multiple financial obligations—such as consumer loans from other banks, payday loans, leasing agreements, or similar credit products—and would like to reduce your total monthly repayments. With Urbo Bankas, you can consolidate these obligations into a single consumer loan, making your repayments simpler to manage.

By consolidating several loans with higher interest rates (such as payday loans) into a single loan, you can benefit from one, typically lower, bank interest rate. In addition, by choosing an optimal repayment term, your monthly loan payments can be reduced, making your financial commitments easier to manage.

Yes, if your financial situation allows it.

For example, if you have an existing consumer loan of EUR 5,000 and need an additional EUR 2,000, you can apply for an EUR 7,000 refinancing loan. The bank will repay your existing loan, and the remaining amount will be transferred to your designated bank account.

No. In the long term, refinancing can often improve your credit history. Instead of having multiple higher-risk credit obligations, your credit record will reflect a single loan with one bank, which may indicate a more manageable debt structure.

In most cases, the bank refinances loans for customers who do not have any overdue payments at the time of application.

Please note that each case is assessed individually, and the final decision depends on your overall financial situation and creditworthiness.